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Code38
0
  • Home
  • Models
    • Accessories
    • P-Type Pro
    • P-Type Pro X
    • P-Type Vintage
    • P-Type Titanium
    • P-Type Titanium X
  • About
    • Our Story
    • Secret Wine Files
    • Code38 Technical
  • FAQ
    • Code38 Technique
    • Sharpening the Blade
    • Warranty Statement
    • Privacy Policy
    • Terms & Conditions
    • Returns Policy
  • Contact Us
  • Industry
    • Distributor Registration
    • Industry Registration
    • Industry Range
  • Home
  • Warranty Statement

Warranty Statement

 

 

Code Wine Knives Pty Ltd (Code38) Limited Lifetime Warranty

 

Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty at warranty-registration. 

We take extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion

we will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us at jeff@code38.com prior to returning any goods.


Code WIne Knives Pty Ltd is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Note: Code Wine Knives Pty Limited Lifetime Warranty is offered in good faith, and we ask that it only be used in genuine cases. We reserve the right to refuse a Warranty request if we believe a customer is abusing the policy.

 

Code Wine Knives 100% Satisfaction Guarantee 

 

We want you to love and enjoy your Code38 and we take pride in our products and fully stand behind them. If you’re not 100% satisfied with your purchase, you may exchange or return any product purchased on code38.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. Just email us at jeff@code38.com and tell us why you are dissatisfied, and we will organise a refund for your purchase. 

To obtain a refund, it must be an approved return, please contact us at jeff@code38.com prior to returning any goods. You will need to organise and cover return shipping. Products must be in the original box and/or packaging. 

Once your return is received by Code Wine Knives, (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your designated account or credit card. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. 

Please note: Code Wine Knives 100% Satisfaction Guarantee is offered in good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a return/refund policy if we believe a customer is abusing the policy. If you purchased your Code38 product through a certified retailer, please follow their return policy for refunds.

 

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Code38’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Code38’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is WARWICK, QLD, 4370, AU. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

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